Contact Us
Need help? Our support team is available to assist with account-related questions, withdrawals, verification, technical concerns, or general feedback. Contact us by email, live chat, or phone for straightforward, practical assistance. We handle payment queries and account issues, guide you through any required steps, and follow up until the matter is resolved. Support is provided through multiple convenient channels and includes help with bonus queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, response within 24 hours) |
| General enquiries | [email protected] (billing, account queries and press) |
| Affiliate enquiries | [email protected] (partner applications, commission queries) |
| Phone | +1 312 647 2931 (local line, English support) |
| Working hours | Mon-Fri, 09:00-18:00 (live chat limited outside hours) |
Email Support
Email is our preferred contact method for detailed requests, account-related issues, or when you need to send documents. Please email [email protected] with a clear subject line and up-to-date contact details to avoid delays. Include your account username, a brief description of the issue, and any relevant attachments so we can respond accurately and as quickly as possible.
Contact Form
Response Time
Our support team aims to reply quickly. Most inquiries are answered within one business day. For complex cases such as account verification or payment investigations we may need additional time to gather information, so response and resolution can take several days depending on the nature of the issue. You will receive updates while we work on your request.
Feedback
Your feedback matters to us. If you have suggestions, ideas, or issues that could make the site easier to use, please share them. We review every message and use what we learn to improve features, promotions, and the overall experience. Send your comments anytime, your input helps shape updates, fixes, and future offers across the site.